. There was no option to cancel since there were no more cars and no more companies (it was Dec 30th!!)... so the only option was to buy their own insurance.. which was frustrated and get me really mad
Desventajas: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
Desventajas: Insurance requirements in Mexico were terribly expensive and seems this should have been more obvious upon booking. The bill was 3 to 4 times what we expected to pay in order to take the car off the lot.
Ventajas: That it took an hour to find someone that had a list with our name on it for our reservation just to hear he did not have a car for us.
Desventajas: I made a reservation with Budget, when I arrived in Cancun, they would not give me a car without the payment voucher there was no way for the agent to accept payment from me. Really? The hertz agent was able to help me,
Desventajas: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract.
Desventajas: When I rented the car in the app it was supposed to be 60 some dollars which I thought it was a good deal. When I got to the Alamo car rental they bump the price to 600 plus dollars. They couldn't say why it was so much so I ended up cancelling the rental.
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Desventajas: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas.
Then they give you the price for their mandatory insurance: 4-5 times the rental price! Insane. Actually it is usual in Cancun. Check the reviews before any reservation !
Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates Figura many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
Desventajas: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.
So I had no choice. Then at checkout they added another $48 Campeón tax on the insurance. So an extra $142 was padded to the weekly rental. Whatever you paid expect them to find a way to separate you from your wallet
We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.